GREATER HAMILTON AAA HOCKEY CLUB - DISPUTE RESOLUTION PROCESS

STEP-BY-STEP HANDBOOK

PRINCIPLES OF THE GREATER HAMILTON AAA HOCKEY CLUB DISPUTE RESOLUTION PROCESS

The GREATER HAMILTON AAA HOCKEY CLUB Dispute Resolution Process guides the handling of all complaints related to harassment, abuse and code of conduct issues.

The GREATER HAMILTON AAA HOCKEY CLUB is committed to creating a healthy, fair and efficient environment for resolving conflict.  The goal of the GREATER HAMILTON AAA HOCKEY CLUB Dispute Resolution Process is to design a process for resolving disputes that is straightforward and easy to follow.  Under the Dispute Resolution Process, all complaints are required to be handled in a timely and efficient manner.  In more complex cases where additional time is required, the parties will be notified of the status of the matter, including the reasons for any delay.

SCORE principles of the GREATER HAMILTON AAA HOCKEY CLUB Dispute Resolution Process are:

S   Simplicity and Speed                          Easy to follow and timely

C   Co-operation and Consistency              Working together in uniformity

O   Organizational Transparency               Process that is known and accessible

R   Respect                                           Everyone is treated with dignity and discretion

E   Equity                                             Process that is known, fair and equal to all

These guiding principles will help to ensure that barriers to conflict resolution are eliminated.